Our customer is implementing a very aggressive strategy for the non-domestic market that included significant and rapid growth. This meant the hiring and training of large numbers of new staff as well as training indirect channels.
The training needed to be deployed in language for Europe, Central and South America, The Middle East, Africa, and The Pacific Rim. The audiences that needed to be addressed were employees, distributors, and customers.
Our objective was to develop and implement the training to support and facilitate that growth. To accomplish this goal we had to address the following challenges:
- Speed: The training needed to be developed quickly to keep pace with the fast growing international business.
- Flexibility: The training needed to accommodate frequent changes to processes and procedures economically.
- Cost: The training needed to be developed and deployed economically.
- Demographics: The training needed to be available at the students location and available “on demand” so the students could train as time was available without the need for travel and time away from the office.
The Solution
Our solution used a core group of instructor led classes and a larger group of training developed and delivered as technology assisted learning. We came out with a series of self-paced courses that were delivered through the Internet. In addition all scheduling, testing, and administration was done automatically using the Internet.
This approach solved several advantages:
• Self-paced training eliminated the need for students to travel. They could train at their work location when time was available.
• Training delivered on the Internet ensured everyone had immediate access to the most current training in multiple languages.
• Training could evolve smoothly as courses and languages became available. There was no need to ship out current information whenever there was an update or a new language available.
• The Internet Based administrator ensured students completed courses that were required and reduced costs associated with administration and tracking of training results.
The Results
As planned, multiple courses were developed in general business concepts, as well as specific training in customer specific procedures and processes. Training were deployed in multiple languages as they became available.
The administrative system was developed and deployed. It enabled customer managers to review the training progress of their business areas.
Due to inconsistent Internet access service levels across the serviced area, the final deployment utilized several Internet based technological strategies. These ranged from real-time Internet access to training to a hybrid CD approach that deployed non-changing high bandwidth materials via CD and downloaded dynamic information from the Internet.
The whole approach was very cutting edge but after some initial implementation issues, the approach has been very successful.
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