Edge Interactive

Qwest Communications - Channel Development Training

The Problem

Our customer, a regional communications services company, needed to develop training to implement Government initiated changes in their products and processes. The Government strictly scheduled the implementation dates for these changes and severe penalties were invoked for late compliance. Large numbers of employees were dispersed across a very wide geographic area and many needed to be quickly and effectively trained. All this had to be done in a timely and cost effective manner.

In addition, the pace of these changes in the telecommunications industry was very fast and a significant number of changes had to be implemented in a relatively short amount of time.

AT&T - Global Training Initiative

Problem

Our customer, a large multinational telecommunications and technology company, was implementing an aggressive international growth strategy. A key factor in the success of this strategy was the recruitment and training of indirect distribution and sales channels in strategic geographic markets. To produce the desired result, these channels needed to be effectively trained in products, installation, and industry topics.

Lucent Technologies - WorldwideTraining Portal

The Problem

Our customer is implementing a very aggressive strategy for the non-domestic market that included significant and rapid growth. This meant the hiring and training of large numbers of new staff as well as training indirect channels.

The training needed to be deployed in language for Europe, Central and South America, The Middle East, Africa, and The Pacific Rim. The audiences that needed to be addressed were employees, distributors, and customers.

Kroeger - Claim Reduction

The Problem

Our customer, a manufacturer of food products, was experiencing a significant amount of on-the-job accident claims. The customer was in compliance with all OSHA safety guidelines and regulations but needed some type of additional training to reduce the huge dollar volume of claims they were experiencing.

The customer also needed a comprehensive scheduling and tracking system for the training to ensure all employees required to take the training completed it on schedule. In addition, the training needed to be effective for employees with limited language skills in English.

Graebel Moving and Storage - Business ProcessTraining

The Problem

Our customer, a major provider of executive relocation services, was re-engineering and implementing a complete rewrite of their internal administrate systems. The existing system had been in place for many years and the new one represented significant improvements in usability and function. The customer’s entire staff needed to be trained on the new system.

The customer’s staff consisted of two primary groups. The first group was long-time employees who were very skilled and comfortable with the existing system. The second group was new and short-term employees who were hired to meet the seasonal needs of the business. Both groups were geographically dispersed across 60 national branch offices.

Gart Brothers - Retail Training

The Problem

Our customer, a major sports equipment retailer, needed to develop a solution to address their highly seasonal training requirements for cashiers as well as address training requirements generated by significant cashier turnover.

The current strategy of providing classroom training was not effective due to the cost of permanent instructors and the delays in training new employees while they waited for a scheduled class to start. In many cases, new cashiers had to start working with only a brief overview and complete actual training at a later date.

Lucent Technologies - Multinational Training

Lucent Technologies is a world leader in marketing business systems hardware and software. Their focus is aggressive development of emerging world markets.  The international market channels need sales and product support.  There are significant challenges in developing high performance marketing organizations due to the mix of languages and cultures. 

Kaiser Permantente - Nurse Triage

Problem

Our customer, one of the premier managed health care providers in the country, offered t hei r patients a free phone service to address a wide variety of health care questions. Specially trained nurses answered questions over the phone that could have a wide range of severity. Patient calls could range from simple headaches and nausea to severe life-threatening situations. The nurses needed the ability to discern the severity of the situation through careful questioning techniques since there were no visual or tactile clues available over the phone. The cost of a wrong diagnosis could result in a customer death. Our customer’s challenge was to keep the nursing staff well trained and motivated.

Charles Schwab - Training As a Tool for Website Promotion and Usage

Problem

Many companies have made significant investments in online website or portal applications whose goal is to support employees, customers, and business partners. The successful implementation of these applications requires two key activities.  These are application promotion and application utilization. Application promotion is the effort that drives users to view and evaluate the application. Application utilization is the planned positive impact created by the targeted acceptance and successful usage of the application.  We recently completed a training development project that addressed both of these requirements.