Business Problem: To meet long-term business objectives, Qwest needed to develop business partners to effectively sell, provision, and implement Qwest products.

Solution Overview: Solution Overview: Shared loop is one in a series of web-based training courses designed to enhance the skills of Qwest’s business partners known as co-providers. The courses trained co-providers to accurately complete customer service requests and order telecommunications products though Qwest.

Solution Overview: Bower & Company developed and implemented a blended solution, optimizing instructor-led training with facilitated distance learning. This enabled students to augment previous classroom training with current information and material.

Solution Overview: DEFINITY training from all mediums was consolidated, analyzed, and integrated into a comprehensive and streamlined web-based training curriculum directed specifically at field technicians, provisioning professionals, and account executives.

Solution Overview: Lucent made new product information available over the internet. Product information was classified and made available for specific field personnel groups. These were sales, technical support, and provisioning.

Business Problem: Kroger was experiencing an increase in claims from employees for on the job injuries. These were costing Kroger approximately $100 million a year. In addition, Kroger was looking for a better way to ensure compliance with OSHA standards.

Solution Overview: To address this need, health and safety training was developed to meet very specific requirements for our customer. These requirements included customer specific topics, relevant look and feel, and customized course lengths. These were implemented while still retaining OSHA compliance. In addition, a supporting administrative system was developed to schedule and track learner participation.

Business Problem: Oppenheimer needed to train a nationally based group of customer service representatives on the skills required to answer year-end tax questions.

Solution Overview: Interactive web-based training (including audio, graphics, and text) was developed on a modular basis. Pre-testing is used to determine which modules are required and module post-testing confirms that the required knowledge is gained. The training is delivered on the company’s intranet so that users can access training modules from their desktop during slow work periods. Training data is recorded to a custom database and reports are available to management and department’s leads on the training progress. The result is that the customer service representatives provide consistent and accurate information.

Business Problem: The National Institute of Health determined middle school students needed additional instruction in key biological topics.

Solution Overview: Highly interactive and visually engaging presentations were developed to illustrate the complex concepts associated with these topics.

Business Problem: Kaiser Permanente implemented a customer support program that provided an around the clock response line where Kaiser customers could call to receive advice from medical professionals prior to scheduling an appointment with their primary care physician or making a trip to a hospital emergency room.

Solution Overview: Our solution taught triage nurses the skills needed in responding effectively to medical questions and situations presented by Kaiser customers over the phone. Nurses were presented with scenario-based simulations that incorporated all elements of a real inbound customer call. This included voice and sound. Nurses were required to ask the questions and make the choices of actions that would lead to a successful call outcome.

Business Problem: Qwest internal provision staff needed the new skills required to effectively support Qwest’s growing number of business partners.

Solution Overview: Qwest developed a series of brand-based training courses that developed the skills required by Qwest staff to effectively support business partners in the provisioning of Qwest products and services.

Business Problem: Lucent Technologies accelerated pace of product introductions required that field personnel learn more product information in a shorter period of time.

Solution Overview: Lucent made new product information available over the internet. Product information was classified and made available for specific field personnel groups. These were sales, technical support, and provisioning.